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Voice / Communication 

Services

Get the latest features for a fraction of the cost

Promote your company's flexibility, growth and success with Hosted VoIP service. Our Hosted VoIP service allows your company to use the latest and greatest cloud-based business phone features, while saving money.

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From determining your specific needs to successfully implementing your new system, we’ll help you choose the right infrastructure, select a deployment model, decide on a vendor and even understand how various features will benefit your business.

Enhance your customer engagement with interactive voice response (IVR)

Let's help you build an IVR system to precisely route calls using Speech Recognition.

  • Route calls to appropriate team based on callers input

  • Provide automated response to your customers

  • Get the customer where they need to go faster with speech recognition

  • Provide your callers answer to frequently asked questions

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Call Center Solutions

Get real-time statistics such as calls waiting, average wait time, average handling time, abandon rate, calls answered, and call volume are among some of the many advanced visual reports available.

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  • Queue Based Routing

  • Configurable Time Frames

  • Hunt Groups

  • Call Parking

  • Answering Rules

  • Automatic Call Distribution (ACD)

  • IVR/ Auto Attendant

  • Real Time Management​

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Basic Features

  • Auto Attendants

  • Call Analytics

  • Agent Login/Log out

  • Custom Queue Hold Message

  • Custom Queue Hold Music

  • Unlimited Call Queues

  • Wait Time Announcement

  • Call Logs

  • Call Recording

  • Call Reporting

  • Conference Bridge

  • Conferencing (3 way)

  • Custom Greetings

  • Custom Messages

  • Custom Hold Music

  • Custom Schedules

  • Fax to Email

​Supervisor Controls

  • Dashboard and Reports

  • Automated Callback IVR

  • Whisper, Barge, Listen In

  • Contact History Database

  • CRM Integration

  • Configurable Call Monitoring

Want to learn more about our communications solutions, call our sales team at 708-894-1310 or fill out our contact form

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